Since its loyalty program launched in April 2020, Chidori has welcomed more than 100,000 members to join the points-earning journey. Among them, over 5,000 customers have become Priority Members — and this number keeps growing every single day.
Chidori deeply treasures every friend who has trusted, accompanied, and supported us throughout this journey. With the wish to bring you even more value with every visit, Chidori has improved its membership points program, so that every experience at Chidori comes with perks and benefits that have been crafted with even greater care.
How to join the program
It takes just 30 seconds to fill in your details to become a Chidori member and enjoy plenty of exclusive perks.
Step 1: Sign up for membership following the guide below Step 2: Start earning points by giving your phone number before paying at Chidori
Tiers and benefits
The tiers and benefits of the new Membership Program will be updated from 01.01.2026. See details at chidori.vn/hanami
Membership Program policies and terms
1. Definitions and scope of application
- A "Chidori Member" is a customer who has signed up to join Chidori's membership program.
- This policy sets out the benefits, obligations, and conditions that apply to customers when joining the program.
- Signing up for and using the membership program is considered your agreement to the related policies and terms.
- Chidori may adjust, update, or supplement the policies, perks, and conditions from time to time. Any changes take effect from the moment they are announced on Chidori's website or official information channels.
2. General rules on data privacy
- Accumulated points and perks apply only to the officially registered account holder, and may not be transferred or shared in any form.
- Chidori collects and uses certain necessary personal information (such as name, email, phone number, purchase history) to manage member accounts, send perks, and communicate with customers. Chidori is committed to keeping your personal information secure and will not share your data with third parties without your consent.
- In cases where a policy violation, fraud, or abuse of benefits is detected, Chidori reserves the right to suspend or terminate membership to ensure fairness for the program.
3. Earning points, maintaining, and changing tiers
- Points are earned when you purchase eligible products, pay through valid means, and enter your member details before paying.
- Points are not counted when paying with vouchers, e-vouchers, or when not applicable alongside other promotional programs.
- Tier maintenance condition: within 12 months from the date you are upgraded, you need to meet the maintenance requirements to renew your tier. If you don't meet them, the system will adjust your tier down to the one immediately below your current tier.
- In case of no transactions: if there are no transactions within 12 months, your membership tier will automatically be reset to the starting tier (Mizu).
- Chidori may adjust how points are calculated, the conditions, or the scale of points earning by period. Any changes (if any) will be announced at least 30 days in advance through official communication channels and/or email to members.
4. Benefits, how they apply, and limits
- Member discounts, vouchers, and e-vouchers apply only as a direct deduction on the bill and cannot be exchanged for cash.
- Member perks cannot be applied at the same time as other promotional programs involving discounts or exchanges, except where Chidori has specific rules for each program.
- Member discounts apply only to bills paid directly at the store, and do not apply to orders placed through external delivery platforms, unless there is a separate agreement from Chidori.
- To ensure your benefits, please provide your member details before paying. If the details are not provided, or are added after payment is completed, Chidori reserves the right to decline to apply the perk to that bill.
5. Birthday perks
- During your birthday month, you'll receive a Birthday Code sent to your registered email.
- A 50% discount on the Crepe combo or the Coffee in Bed combo is valid on your birthday; a 20% discount on the Make a Wish combo is valid throughout your birthday month. The perks apply across the entire Chidori Coffee in Bed system.
Member account information and support contacts
- You can check your accumulated points, purchase history, or membership tier via Chidori's Zalo OA or the membership management link at chidori.vn/membership.
- If you have any questions or need support, please contact:
📩 Customer Service Email: crepe@chidori.vn
💬 Zalo OA: Chidori Crepe
☎️ Hotline: 1800 888 678
- Note: You can use the same account to earn points at both Chidori Crepe and Chidori Coffee in Bed.
